HELP DESK SOFTWARE

• Acacia Help Desk - Features include Win32 administrator client, knowledge management, call tracking, email functionality, and system reporting.

• AmberCat - Web-based and desktop software for internal and external help desks, customer service, and facilities management.

• Auratech Software - Australian based company that provides the Client Integrated Support System.

• Control-F1 - Provides enterprise solutions for live and automated support.

• Coral Sea Software - Windows-based help desk featuring help desk, inventory management, trouble ticketing, browser-access module, and system reporting.

• Double IS - Software enabling facility managers to track work orders, room booking, and building maintenance.

• Easy Access Help Desk - Offers help desk software applications for businesses, software support, and call center solutions.

• HelpTrac - Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.

• ieComputerSystems - Specialises in helpdesk software, software development and IT consultancy services.

• Insirux - Windows 2000/XP software client includes contact management, issue tracking, knowledge base, asset management, and email integration.

• Internet Software Sciences - A turn-key, customizable help desk for both IT and customer support. A free 3 user download version is available.

• Kemma Software - The BridgeTrak Suite is versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects. Available for Windows and Web.

• LBE Help Desk Software - Help desk software features include Win32 application, browser-based interface, e-mail handler, and advanced system reporting.

• The Management and Help Desk Community - A portal of news, information and interactivity for both help desk software and management issues

• NetHelpDesk - Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.

• NetKeeper - A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.

• PRD Software - Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT

• SDS HelpDesk Solutions - Develops customized software applications for the help desk and call center industries.

• Softopia - Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.

• Supportsoft - Real-time service management and support automation software.

• Surado - Features Win32 administrator application, Web-accessible interface, client information management, and lead management.

• Vertical Solutions Inc. - Develops and implements customer service, help desk and sales force automation software.

• Wickett Software - Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.

• World Web Dynamics - Live Demo of help desk software, including specific offerings for school districts.